Shipping policy

Shipping Policy


Thank you for shopping with ASCENDSUPPLY. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

Orders are processed on business days only (excluding weekends and public holidays).

During periods of high demand, sales events, or holidays, processing times may be slightly extended.

Shipping Methods

We work with trusted shipping partners to ensure reliable delivery of your orders.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if available)

  • International Shipping (if available)

Available shipping methods will be displayed during checkout.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Shipping Cost: Calculated at Checkout

Any applicable shipping fees will be clearly displayed before payment is completed.

Delivery Timeframes

Estimated delivery times:

  • Standard Shipping: 4-8 BUSINESS DAYS
  • Express Shipping: 1-3 BUSINESS DAYS

Delivery times are estimates and may vary depending on your location and courier service availability.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Courier information

  • Tracking link (if available)

Please allow up to 24–48 hours for tracking information to become active.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Customs clearance

  • Courier disruptions

  • High order volumes

  • Events beyond our control

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect or incomplete information is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • We may be unable to issue refunds for failed deliveries caused by incorrect customer information.

Lost, Damaged, or Stolen Packages

If your package arrives damaged or appears lost in transit, please contact us at:

Email: yourascendsupply@gmail.com

Please include:

  • Order number

  • Description of the issue

  • Supporting photos (if applicable)

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

International Shipping

We currently DO NOT offer international shipping.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: yourascendsupply@gmail.com

Our customer support team will respond within 2 business days.