Refund policy

Return & Refund Policy

 

Thank you for shopping with ASCENDSUPPLY. We strive to provide high-quality products and a great customer experience. Please review our Return & Refund Policy carefully before making a purchase.

Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 DAYS of delivery.

  • Be unused, unworn, and in its original condition.

  • Include all original tags and packaging.

  • Be accompanied by proof of purchase or order confirmation.

Items that do not meet these conditions may not be eligible for a return or refund.

Return Process

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Your order number

  • Full name

  • Reason for return

  • Photos (if applicable)

Our support team will review your request and provide further instructions.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed within 5-7 BUSINESS DAYS.

  • The refund will be credited to your original payment method.

  • Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We offer exchanges for:

  • Incorrect items received

  • Defective products

  • Damaged products

  • Size issues (if applicable)

To request an exchange, contact us at yourascendsupply@gmail.com within 7 DAYS of receiving your order.

Exchange requests are subject to product availability.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 DAYS of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

After verification, we will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

The following items are generally not eligible for return:

  • Products showing signs of use or wear

  • Products damaged due to misuse

  • Customized or personalized products

  • Gift cards

  • Promotional or clearance items (unless defective)

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

  • For all other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

Order Cancellation

Orders may be cancelled before they enter production or shipping.

Once an order has been processed, printed, or shipped, cancellation requests may not be possible.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: yourascendsupply@gmail.com

We are committed to ensuring a fair and transparent shopping experience for all our customers.